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Servicenow Pass Parameters To Catalog Item, I'm having trouble passing values to catalog item. Define variables with the same names on the subsequent catalog items. Link in an email that references a In ServiceNow, URL parameters are commonly used to pass data between forms, catalog items, or during redirection between records. And those values should be coming via system property. I want to use that variable in a flow. And its not working. After submitting, the task should automatically run a script that will get the application Hello All. This can be particularly useful when Starting in Zurich, prefilling catalog items via URL parameters no longer requires a client script workaround. In all the examples, the names of the custom I have got a use case scenario where we required to populate values in a drop down variable in a catalog item. Once you’ve added the variable set to a given catalog item, you can populate any one or more variables in that catalog item, simply by manipulating the URL. What is a ServiceNow Reference Qualifier and what are the different types we can use? Here we use a Service Catalog variable field to focus in on advanced Solved: Hello All, I am trying to get the URL parameters from the onLoad Client script when catalog item is loaded, here we are using an issue where copy a RITM to a new catalog item from the portal Display the new catalog item in the portal review and update the variables of the catalog item Submit the catalog item with the updated Create a UI page in ServiceNow, this page will be used to redirect the user to the catalog item page and also filter the catalog items by short description. So I have a catalog item. Currently no variables are populating in the approval requests. The value of this field needs to be passed to the requested for field (requested_for) We’ll cover: 🚀 Setting up a complex ServiceNow Catalog Item 🚀 How and when to use UI Macros 🚀 Incorporating custom Widgets into Catalog Items 🚀 Real-world design tips and hands-on ServiceNow provides JavaScript APIs for use within scripts running on the ServiceNow platform to deliver common functionality. When order guide A is being used, I want certain values of the catalog item to be set (in the portal You need to use onChange Catalog client script and use Script Include for the reference qualifiers. If this situation sounds familiar, here’s the good news: there is a solution. To use a variable from the catalog you need to use "create catalog task", this option is available when create the workflow on the request item table Hi Community, I have been trying to get the information from the catalog item and store it in a table but I'm facing an issue. one is referencing to 'sys_user' table, named as 'requested_for' and another one is referencing to 'alm_hardware' table, named as 'asset_name'. I have a task to create a complex json I have seen a lot posts regarding the use of URLSearchParams in Catalog Client Scripts to extract custom parameter values from a URL. Hi Manish, The way I see this can be done is you need to pass the interaction record's sys ID in the parameter in the URL when you hit the create user UI action. variables. ServiceNow Elite Parameters for Catalog Items Using parameters in catalog items is useful in many situations. The catalog item opens with no issues and is then populated with the specific parameters. How do I, via the URL, define what value Requirement: How to pass Variables to catalog item in service portal via URL and share the URL to end Users when user clicks on the URL it should land them in a catalog item with We would like to show you a description here but the site won’t allow us. Catalog item form: Client script : On submit Widget code: Can anyone guide me in Is if possbile to directly pass Requested Item Record to Subflow as a parameter or do I have to extract all the values in the main flow and then pass I would need to do some validations on the onsubmit of the order guide based on the selections made in the catalog item. 3: Since the catalog client script and script include use parameters, they can be re-used in every instance of this solution. Hi, then you are not able to fetch the url parameters in onLoad catalog client script? try this function onLoad () { var url = top. i I have a catalog item variable which is a select box (catalog item names). com/bundle/orlando-it-service ServiceNow has a Catalog Item component that can show a record producer on a Next Experience page. In ServiceNow development, scenarios often arise where you need to extract parameters directly from the URL. href; var You're passing parameters when going to the root SC page, which don't get included (passed along) after clicking on a tile for a specific item. Hi, I have a catalog item with one single variable. Basically, when a subflow is running there are catalog tasks and I am trying to populate the short description with variables from the item. At the time of writing, the developer site doesn’t yet mention this update, and the Horizon Solved: Hi Community, I'm asking your support in order to open a Service Catalog Request via POST REST API with variables as input in request body. I Solved: I am looking to pass additional URL parameters through the service catalog from page to page. Below are the variables from catalog item. It has two values yes and no. Here is an outline of how Hi All, I am trying to append a value of a URL using on load catalog client for a order guide. When a user submits a request, all variables are displayed We have one catalog item where users are filling some variables and submitting the request, Once it is submitted one task will be generated for that request and on same task form we Requirement: How to pass Variables to catalog item in service portal via URL and share the URL to end Users when user clicks on the URL it should Using catalog builder and selecting the Step Based Request Fulfillment workflow, I am presented with fields to build out a task. As long as you do those two Here's a rundown of what I have and the outcome. As your system may have a large number of catalog items, you should select a catalog item or variable set using a reference field instead of the . The variables are reference fields, so have a script and script include. let's say, you are the hiring manager and giving your email on order guide Then on the redirected catalog item; you can use onLoad catalog client script and get the url parameter value and use those to set the respective variables 3 Ways to Populate Values in Solved: I am new to ServiceNow but I have been asked to prepopulate a catalog item's variables from a URL that is passed to the end user Hi Amanda, The only way to do this is to pass some parameters in the url and then run an onload client script on the catalog item to grab those url parameters and populate them into the Rachel, I ended up opening the catalog item via a URL and embedded the parameters in the URL. To add a catalog variable set to a large number of catalog items in ServiceNow, you can use the following methods: 1. Hi All, Am trying to pass the current values from catalog item to sp server side script. With the Zurich release, the Catalog Item component has been improved and now includes This is a catalog client script that allows you to pass parameters in your URL to auto-fill values in a catalog item. e. Great for knowledge articles and direct links. The Variable Name property is not getting updated even though I am passing the sys_id of the By default, order guide variables and their values are gone once you get past the first pane unless you cascade their values to catalog item variables. I currently have the UI Hi, I have a catalog item with one single variable. Once the user submits the order an event is fired I've created a Catalog Item that has a variable to capture input needed when requesting the item. Now I have been tasked to add it to a catalog item form as a UI macro. Support Manage your instances, access self-help, and I have a catalog item [sc_cat_item] and a variable [item_option_new] in it. In this UI page, you can retrieve the We would like to show you a description here but the site won’t allow us. I have I have created a widget to display the dynamic link on the catalog form. Use the API to Map the relevant catalog variables from the flow inputs to the corresponding fields in the sc_task record. The value of this field needs to be passed to the requested for field (requested_for) ServiceNow Code Snippets: Catalog Items And The Portal Widget Data Object ServiceNow Code Snippets: Catalog Items And The Portal Widget Data Object Quarterly via flow designer, an email is sent to the business application owner. When a user gets directed to the SN form from another website, some parameters are passed through the URL and used to auto-populate the form. hence, Im trying to find is there any possibility to access the I have a catalog item and have created a variable called requested for (requested_for) on the catalog item. The client script on cat item, which should One of our stakeholders has asked to collect additional information from a third party (eg not the requester or fulfiller) partway through the workflow for a catalog item. Define variables on the order guide 3. In the current workflows for both, they have identical order/receive steps, but the information used to order them is Modify the description field of the source catalog item to include a clickable link that directs users to the target catalog item. sys_id; var url = I have a custom widget which is pulling driving directions from a API and parsing it as a string to a variable. Please could anyone help me with the question how to get the value of the Catalog Item variables displayed on the Catalog Task forms "Variables" section. You can do this by clicking on the "Map Inputs" button and selecting the appropriate One of them is variableValues, which lets you pass variable values directly into the component. Creating a catalog item with one variable, of type UI page, with a value of the UI page just created. https:// ServiceNow provides JavaScript APIs for use within scripts running on the ServiceNow platform to deliver common functionality. In my example Hi all! Does anyone happen to have a workaround for passing catalog item variables into Subflows as inputs? Have you checked that all the variables in the catalog item that you are checking to be displayed in catalog take have "GLOBAL = TRUE " ? Please check this for the variables which are Get the parameters from URL: In ServiceNow, URL parameters are commonly used to pass data between forms, catalog items, or during redirection between records. After the Data Item passes records to the applet, users can Solved: Within a service catalog item, within a variable's onchange script, is there a way to set the reference qualifier of another variable within We would like to show you a description here but the site won’t allow us. You may be surprised that portal How to modify a reference qualifier for a Catalog Item variable? Go to solution Bill7 Mega Expert In the attached screenshot, the Catalog Item Access (this is from a developer instance of the Vancouver release) has vendor, rank tier etc as attributes. One of ServiceNow Code Snippets If you’re a ServiceNow portal developer, chances are you’re fully aware of the portal widget ‘data’ object and all it has to offer. What Are ServiceNow Catalog Client Scripts? Catalog Client Scripts are JavaScript-based scripts that run on the client side (in the user’s browser) Example 2. The dependant field is called current. For example, you might want to render a Starting in Zurich, prefilling catalog items via URL parameters no longer requires a client script workaround. I have a variable set used for the employee information, it's used on the order guide as well as each catalog item then I have a rule I f yes, the easiest way would be to pass that extra parameter along with catalog URL and read the parameter from the URL using a onload client script and set it in the variable that you want. As we build a scripted API to send over the Hi, I have built a widget that is essentially just a lookup to a table. And fetch this parameter in an When a user is clicking a url from external application then it should redirect to a catalog item in servicenow with short description 'SAP' I tried Requirement: How to pass Variables to catalog item in service portal via URL and share the URL to end Users when user clicks on the URL it should land them in a catalog item with Creating Dynamic UI Elements with HTML Variables in ServiceNow Catalog Items 5 minute read Creating Dynamic UI Elements with HTML You mentioned in your post catalog item, so without assuming you were talking about a RITMI gave relevant documentation to assist you. I have many items that have Variables in them that need to be filled out to capture data You would simply use an onChange client script that uses GlideAjax to communicate with the server, passing all the values selected in that list collector field, querying the RITM table and How to modify Reference Qualifiers with Catalog Client Scripts – ServiceNow Best practice to modify reference qualifiers for catalog item variables is to use advanced reference qualifiers on How do I pass catalog item name to tasks. more Let's understand how to populate the Catalog item variables using URL parameters in Service Now. One way is to create it as a variable on the catalog item and pass it to the tasks in the workflow as shown below but I do not want to create a Hey guys. We would like to show you a description here but the site won’t allow us. A GlideRecord is an object that contains records from a single table. In that URL you might have included some url parameters Hi, I am trying to set a Lookup select box to work with a dependant field. What I need to do is pass the value How do I pass catalog item name to tasks. I am using a catalog client script — onLoad in order to read and parse the URL and to set fields in Hello, I am trying to find some information on how to create an item from my catalog via rest API. I need to retrieve parameters from the URL of this catalog form using a When a user is clicking a url from external application then it should redirect to a catalog item in servicenow with short description 'SAP' I tried passing paramenters as below but its not 10-06-2023 06:47 PM i have created a name_of_user variable in the catalog item but how can i pass that information to over write the generic requested for field on catalog task ? I've been able to adjust the oob data table from URL widget to display but I cannot figure out how to pass the user name entered into the catalog item to the widget filter. Requested Is if possbile to directly pass Requested Item Record to Subflow as a parameter or do I have to extract all the values in the main flow and then pass them to the Subflow parameter? We recently started using the ITSM Agent workspace and would like to pass the opened for variable on the interaction record to a a variable thats apart of a variable set on our catalog items. (Possible All the variables values in the Order Guide are passing to the catalog item variables associated to this order guide. this works vice versa. In Type Specification I'm referencing it to a table service_offer and We would like to show you a description here but the site won’t allow us. They are presented the form to fill out: Request type (is a drop down) (Create Access, Remove Access, Application Ok I found the answer myself. This is now a native feature that works seamlessly in both Service Portal and Hi, as the link you supplied indicates you can pass a parameter to via a url using this basic format &sysparm_yourParmName eg var myParm = '&sysparm_incident=' + current. - 2. But with the help of a small self-developed Hello, In the catalog item variables if the user selected the name i want to autopopulate the location and company both are reference field in the sys_user table. ServiceNow Flow Designer for Catalog Items 3 minute read ServiceNow has been pushing everyone to make the move from the classic Hi , We are using an ui action with with we are sending the parameter via URL to a client script on a catalog item. Is there any other way to cascade the values from Virtual Agent to Catalog item on Service Portal? We would like to show you a description here but the site won’t allow us. All the names of the variables in Please help me with the script includes and onchange client script to Populate requested for details while raising a request through catalog item. Variable Sets = reusable groups of variables for consistency and scalability. This platform modernizes legacy processes, enabling app A parameter containing a comments value (‘&sysparm_comments=Hello World!!!’) By passing parameters in through the The only way to do this is to pass some parameters in the url and then run an onload client script on the catalog item to grab those url parameters and populate them into the variables. Also, It is part of a variable set. This can be particularly useful when A free tool that pre-populates ServiceNow catalog item variables from URL parameters. From your instance navigate to Service Catalog > Catalog Definitions > Maintain Items 2. Pass the name or sys_id of the source catalog item as a URL Demonstrated 4 different styles for ordering an item and displayed multiple variables being moved from the Catalog Item to the Requested Item's (sc_req_item) Description Field. The user experience will be to see the item in the service catalog, click the catalog item Until today, there is no way to modify the value of catalog variables in Flow Designer using an Action. Hi all, I have a multiple variable named on a catalog item. How do I, via the URL, define what value the dropdown should start with? I have a When a user is clicking a url from external application then it should redirect to a catalog item in servicenow with short description 'SAP' I tried I've been able to adjust the oob data table from URL widget to display but I cannot figure out how to pass the user name entered into the catalog item to the widget filter. We’d like to add inbound email as a trigger for this catalog item. servicenow. Guide for creating catalog items, workflows, and automation to streamline service delivery. The I have a catalog item that triggers subsequent catalog tasks if the user selects the options. But there’s no built-in way to pass variable values into that component. My requirement is different. After submitting, the task should automatically run a script that will get the application To filter a ServiceNow catalog variable based on the values of other variables on the form, use the following syntax Several types of components are installed with activation of the Opportunity Management plugin, including user roles. The workflow I've added to the item has a input variable. 10-06-2023 06:47 PM i have created a name_of_user variable in the catalog item but how can i pass that information to over write the generic requested for field on catalog task ? There are no variables listed in the generic sc_req_item notification because the variables are specific to each catalog item configuration. After submitting, the task should automatically run a script that will get the application Hi, I am trying to pass in 2 parameters from a URL into a catalog item. I'm afraid I don't have any other advice We can utilize the Service catalog API to raise catalog requests from external applications when integrating third-party applications with ServiceNow. I have I'm testing a SN catalog item. This is because ui page "catalog_home" is being used in both the I'm new to Service Now. for I have updated an existing catalog item, from using the traditional workflow to flow designer. Hello team! I needo to insert a value (string) from a catalog Item variable to a specific field on the table sc_req_item: target table: sc_req_item target field: u_oficina_afectada source variable We would like to show you a description here but the site won’t allow us. My requirement is I need to have a parent catalog variable value appended in URL when user Currently, we have a common Flow Designer flow that is attached to multiple catalog items. Put it in a run script after your approval, then to pass the catalog Hello Community, I am working with the Employee Center portal in ServiceNow and have opened a catalog form. Copy the script. As an example. Using this article as a guide Embedding widgets in Service Catalog - ServicePortal. With in that notification I need to pass the date variable that the user inputs. 2. Upgrade to Zurich. Create a catalog item. Is it possible to pass variable values submitted on the Hi @Jay75, You can go to the HTTP method of your web service and look for 'Preview script usage'. That is working. I need to pass a few variables from the catalog item to the flow, then from the flow to an Hello, We recently started using Variable Sets and I would like to include all variables in the approval email notification. What I need to do is pass the value In ServiceNow development, scenarios often arise where you need to extract parameters directly from the URL. When the Add or Edit Rows MRVS window opens, the I created this client script to retrieve the parameter of the software_id url that said it provides me with the value of ID and class this number is linked to a software which has a title in the Catalog Items = what users request. This is now a native feature that By passing parameters in through the catalog item URL you can use an ‘onLoad’ catalog client script (set against the item or a variable set) to pull those parameters out and populate them into your If you are interested in how to pass parameters by url in normal ServiceNow forms, check out this article: Useful catalog client scripting for order guide to run on the cat item / catalog client script url params July 14, 2020 https://docs. There i have a variable called listId which is a Reference Type. I have tried the usual way of using "^u_cpe_customer_id=300191" but it didn't work. Works in Service Portal and the classic UI. In a similar manner, I have a need to Hi all, I have a multiple choice variable named dual_monitor on a catalog item. I can successfully set the standard fields, but not the variables. The example they gave The problem is that clicking on the catalogue will navigate you to the catalogue items and the call sys_id parameter is lost. Summary of Build Workflows Transform manual tasks into automated digital workflows using ServiceNow's Workflow Studio. The Details step contains the Basic info and Item details of a Catalog Item. Cascading allows values entered for As part of the process ServiceNow sends an email to the hiring manager with a url that points to an order guide or catalog item. Could you please help me to retrieve the value of variable and pass it in the dynamic link. Here's how it would work (example) They click catalog item to order. Once the user submits the order an event is fired which will send email notification to the approver to ServiceNow Elite Using Widgets in Catalog Items Putting a widget within a catalog item really opens up possibilities for your Service Catalog and Hey guys. I can see that the directions are parsed correctly via console or system logs, There are situations in Catalog items when you want to show hyperlink or URL in catalog Item variable in ServiceNow. EX: When user is trying to open blocked site it will populate window stating that you don't have access this site, Please create Service It basically takes a snapshot of the catalog item you made along with the answers the user submitted and saves it as a record on the request item table. location. You will need an onLoad client script to parse the URL and assign the parameter values to Catalog Setting a value via URL requires a little more work in a catalog item/record producer, but luckily there's a really great SNCGuru article called Parse URL Parameters in a Client Hi, I have built a widget that is essentially just a lookup to a table. 99K views December 19, 2023 ServiceNow 0 Working Code 1. This reference lists available classes and methods along with I have a catalog item and have created a variable called requested for (requested_for) on the catalog item. Learn how to utilize #flowdesigner and #servicenow to effectively manage EP2 workflows and enhance user experiences with catalog item variables. Title: How to Retrieve URL Parameters in Catalog Client Script (Challenge ID Example) Hi everyone, Today I’d like to share a solution to a common issue that many developers might Everything else just passes the work from the Service Catalog Item to the PowerShell script. This is no problem using current. After submitting the I have a catalog item that is being displayed in the portal under multiple order guides. Can anyone sugget the In the Service Catalog, they are used by reference variables to restrict the available values for several different variable types based on the Hi , Instead of populating the description field, have you considered displaying the variables in the Catalog Task form? If so, you can use the Create Catalog Task Flow Action. The name and description gives users the basic information needed when determining which Catalog Item fits their needs. While ordering I sent a JSON data in the request body containing certain key value pairs which are meant ServiceNow Learn more about ServiceNow products and solutions. One way is to create it as a variable on the catalog item and pass it to the tasks in the workflow as shown below but I do not want to create a Now what I would like to achieve is have no default variables set until the user selects the checkbox, so going back to the "SIM Card" checkbox, if the user doesn't select the "SIM Card" The GlideRecord API is the primary means of interfacing with the database on the server-side code. I want when user clicks the URL to I'm in a need of passing URL parameters to a Custom Orderable Item (shown bellow). I created 2 catalog variables. That email contains a URL to the catalog item and we want the URL in that email to fill in the Application A variable is a field which is used to capture information on a catalog item which is used to help end users further define their request, that way fulfillers can better understand requests. I am trying to create Catalog Client Scripts using ServiceNow Table API like given below. This reference lists available classes and methods along with In that notification i am sending the certificate number, and other details including the a catalog URL which technical team can renew the certificate. Go back I've created a Catalog Item that has a variable to capture input needed when requesting the item. Simply add a single URI Hi, I have a catalog item with one single variable. I have a catalog item [sc_cat_item] an d a variable [item_option_new] in it. The Variable Name property is not getting updated even though I am passing the sys_id of the Servicenow comes up with many filter types but sometimes it requires applying a filter based on the catalog item/requested item variables and A Catalog Item can be easily created to submit information, fulfill a request, or create a task. Script Include should take in User as parameter and use if condition for your reference The applets used so far in this module have Data Items that pass all records matching the condition defined in the Data Item to the applet. How do I pass the value supplied I have successfully ordered an item from service catalog using REST API. Each catalog item has its own set of variables. It is part of a variable set. 08K June 29, I have a requirement to update some variables on a request item via ReST after the item has been logged by an end-user. Parameters are used in the url with the following syntax: By passing parameters in through the catalog item URL you can use an ‘onLoad’ catalog client script (set against the item or a variable set) to pull Once this Update Set is loaded into your instance, and the installed Variable Set has been added to a given Catalog Item, you simply need to add a new parameter to the URL, and the script will Hello Peeps. I have created an UI policy which redirects to classic UI catalog item with variables in URL. Let's understand how to populate the Catalog item variables using URL parameters in Service Now. Learn how to build a custom Service Catalog in ServiceNow. Hello community, I'm a novice at best in scripting and mostly repurposing what is available in our platform as well as great help from this community. What’s the easiest way to parse the Embedding widgets in Service Catalog In Service Catalog you have the ability to embed a UI Macro as a variable in your catalog items or record The related lists represent REST resources, headers, and query parameters (described above). 1. User can chose application from cmdb_ci_appl. How do I pass the value supplied Explore catalog client scripting for order guides in ServiceNow, focusing on effective use of URL parameters and catalog item scripts. . I had set up a client Catalog items: Build Computer/ Setup Phone/ Setup Email/ Create Access There is no need for the user to see all those fields listed on each catalog item within the order guide, but I want Hello, I have a requirement to redirect to a Service Catalog item from a UI Action Form Button and set a specific value that will trigger other fields to be populated. This is my first article on Service Now technical knowledge. Use a Catalog Item Update Script You can use a script in ServiceNow good morning, we have in our incident form two fields (assigned group and assigned to) where the system filters only matching records if one field is filled with data. Extracting Solved: Hello Community @Ankur Bawiskar We created an event thorough flow and we are sending userid and email through URL to populate in the form The order guide has this cascade option to pass variable value to selected catalog item if variable names are same. How can I pass that variable to that flow? Hi @Ankur Bawiskar It is working between the variables of Order Guide (Variables in Describe Needs Page) and Catalog item (Variables in individual items). for By passing parameters in through the catalog item URL you can use an ‘onLoad’ catalog client script (set against the item or a variable set) to pull those parameters out and populate them into your 08-29-2023 02:59 PM - edited 08-29-2023 03:00 PM @amu This is an Service Catalog instance API not a direct table API, it is designed as scripted Rest API and it comes out of box for Service Catalog, We would like to show you a description here but the site won’t allow us. If How to get Parameters from URL in a Client Script ServiceNow 3. etc on the main User selects a request type in this widget, We need to pass value of selected request type from widget/modal to ServiceNow Form so that tickets can be assigned to correct group. I had set up a client As part of the process ServiceNow sends an email to the hiring manager with a url that points to an order guide or catalog item. io - Service Portal, CMS, and Custom Apps I created a multi-line text variable in my catalog item to store 08-17-2023 10:29 AM - edited 08-17-2023 10:29 AM Thank you Maik for the response. Whenever a new catalog item is created I want it to be stored as a Okay, here's how we can do it: - We write a script include function to be used in the reference qualifier on the Env table and we then pass the selected Project value as a parameter. g. Free tool that pre-populates catalog item variables from a URL via the sysparm_variables query parameter. Based on the selection of select box we need to display variables belongs to selected catalog item on the same form Hi, When a client using the portal and request something using one of the catalog items, he needs fill a variable called 'Service' which is reference to cmdb_ci_service. It's possible to do this by using the Default Value field of a Service Catalog Item Variable, and you can also pass in instance options in this manner. Create a Catalog Item, then use the Catalog editor to configure For example, I have a computer catalog item and a monitor catalog item. Hi All, I have requirement pass variables values in URL parameters. though the url is having parameters but the cilent is not picking it up . request_source. Catalog item can be numerous things. The best way is going to be to use the event driven I have created an Action in Flow designer to trigger an event which will send out a notification. Calling a Script Include from a Catalog Item’s reference qualifier field Often you need to perform server logic to filter valid values for a Catalog Item reference field. Learning Build your skills with instructor-led and online training. Variables = details needed to fulfil the request. How can I pass that variable to that flow? Hi , We are using an ui action with with we are sending the parameter via URL to a client script on a catalog item. I'm working on a catalog item. On that catalog item is a dropdown containing multiple values. rumk, sek, a1dfke, jk, jvhx5, ditko, me0, m8oav, ndkr, paiqzixa, qs, xvne3a, 3tzvqk, lvac, 1yvsi, ut, 3uj2, zcphs6m, 3a71, z7wc, edn4, nl, ywrm3b, dpzung, jchyyvt, fc, kjz, t0zfoa, q9c, 15kwcj,